Betwala's Privacy Policy

Introduction

Betwala (betwala.onl) places the highest priority on user privacy. This Privacy Policy explains what information Betwala collects, how it is used, who it may be shared with, and the steps we take to keep your data secure.

By using the Betwala website or app, you are agreeing to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of Betwala's services. We update this policy as needed, and the date of any changes is always noted at the top.

What Information We Collect

Betwala collects only the information that is necessary. The following types of data are collected for account registration, gaming activity, and payment processing:

How Your Information Is Used

Betwala uses collected data solely for its intended purposes. Your information is never used unnecessarily. Betwala primarily uses your data for the following:

• For account creation, verification, and management.
• To securely process deposit and withdrawal transactions.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To enhance the gaming experience and offer personalized promotions.
• To promote responsible gaming and monitor for signs of problem gambling.
• To meet legal obligations and comply with regulatory authority requirements.
• To provide customer service and resolve complaints.
• To ensure system security and stability.

Data Sharing Policy

Betwala does not share your personal information with third parties — except in the limited, necessary circumstances outlined below:

• Payment Partner: Mobile banking providers including bKash, Nagad, and Rocket will receive the necessary information to process transactions.
• Identity Verification Service: With licensed identity verification agencies for KYC (Know Your Customer) verification.
• Law enforcement agencies: Under a court order or legal directive from a regulatory authority.
• Security Partner: We partner with specialist security firms to prevent fraud and cyber attacks.
• Game software providers: Only the minimum data necessary for game operation.

Every third-party service provider is contractually bound to comply with betwala's privacy standards and may not use your data for any other purpose.

Cookie Policy

Betwala uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. Betwala uses the following types of cookies:

• Essential cookies: For login sessions and security purposes — these cannot be disabled.
• Performance Cookies: To monitor site speed and performance.
• Preference Cookies: To remember your language and display preferences.
• Analytics Cookies: To understand site usage statistics — fully anonymised.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some Betwala features to not function properly.

Data Security Measures

Betwala uses industry-leading technology to protect your data. Our security infrastructure is regularly audited by independent third-party security experts.

• All data is protected with 256-bit SSL/TLS encryption.
• Payment information is stored in compliance with PCI-DSS standards.
• Two-Factor Authentication (2FA) is available for added security.
• An automated alert system is active to detect unusual logins or transactions.
• Server data is regularly backed up with encrypted storage.
• Betwala's internal staff can only access the specific data required for their designated role.

Data Retention Period

Betwala does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account & Identity Information: A minimum of 5 years after account closure (as required by law).
• Transaction History: Up to 7 years in compliance with financial regulatory laws.
• Gaming logs: Up to 3 years, after which it is retained as anonymised analytics data.
• Cookie Information: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
• Support Contact: Up to 2 years for service quality improvement.

Once the retention period expires, your data is securely deleted or anonymised in a way that makes it impossible to identify you.

Your Rights

Betwala believes every user should have full control over their own data. You may exercise the following rights at any time:

Minor's Privacy

Betwala strictly does not collect data from anyone under 18. Age verification is mandatory at registration, and no account can be created by anyone below the age of 18.

If we have reason to believe a minor has created an account by mistake, that account and all associated data will be deleted immediately. Parents or guardians may contact betwala directly regarding this matter.

Policy Change Notifications

Betwala updates this Privacy Policy as needed. Before any significant changes, Betwala will notify you through the following methods:

• Details of any changes will be sent to your registered email address.
• A pop-up notification will be displayed upon logging into the site.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continuing to use betwala after an updated policy takes effect means you accept the new terms. If you object to any changes, please notify the support team before closing your account.